Don't panic - if you're having problems using this website, you're in the right place!
This section explains how to order gifts on the Oxfam Unwrapped website. If you have any questions about how the website works or what to do next in the ordering process, you'll find the answers here. Or give our friendly team a ring on 0800 400 666 or 09 355 6500, Monday to Friday 8.30am to 5pm and we'll be happy to help.
Select a topic from the list below
1) About the scheme:
- I'm sick of buying socks and jocks what should I do?
- What is Oxfam Unwrapped?
- How does the scheme work?
- Can you send me a catalogue?
- Will my money fund the actual gift I choose?
- How much of my money gets to where it is needed?
2) About the gifts:
- Can I find out more information about the people/projects my gifts have funded?
- How do the animals supplied help to overcome poverty?
- How do you make sure that the animals are well looked after?
- How do you make sure that the animals don't have a negative impact on the environment?
- What do the cards look like?
3) About your order/ the ordering process:
- How quickly will I get my order?
- Can I pay extra postage to receive my order more quickly?
- How do I place my order?
- I have forgotten my password
- Why do I need to create an account?
- How do I know if my order has gone through?
- What should I do if I get an error message?
- What should I do if I chose the wrong gift / entered the wrong address / wrong message?
- How do I query an order that I have placed?
- Can I get more than one card per gift I buy?
- I don't want to receive the card, what do I need to do?
- What if I live outside New Zealand and want to send a card to someone in New Zealand without the card coming to me first?
- I don't want to receive mailings from you, what do I need to do?
- What do you do with my details?
- Will I get a receipt?
4) Wedding, civil partnership and wish lists:
- How can I order gifts from a wedding or wish list?
- How do I find my wedding or wish list number?
- How do I add more items to my wedding or wish list?
- How do I set up a wedding or wish list?
- How do I let people know about my wedding list?
- Why have some of the gifts been removed from my wedding or wish list?
5) Spreading the word and fundraising for Oxfam Unwrapped:
- I would like to promote Oxfam Unwrapped, how can I do this?
- How can I tell people I'd like Oxfam Unwrapped gifts?
- I am part of a school/ fundraising group/ company. What help can you give me? How can I support Oxfam Unwrapped?
6) About ecards:
- How does the ecard option work?
- Can I buy a gift in lieu of Christmas cards and send an ecard to all of my friends?
- I/my recipient hasn't received my/their ecard - what has happened?
- There is a problem with my ecard, e.g. I can't open it/the message has been erased?
7) About pdf cards:
- How does the PDF card option work?
1) About the scheme:
I'm sick of buying socks and jocks what should I do?
We commend you for not giving into the urge to buy another bad present! Welcome to Oxfam Unwrapped!
What is Oxfam Unwrapped?
Oxfam Unwrapped offers a range of famously funusual solutions to every gift buying dilemma, whether it be Christmas, birthdays, wedding gifts, or father's and mother's days. Whether you donate a dunny, get green fingered planting seeds or help to start a business…all of the gifts will help Oxfam to overcome poverty and injustice all over the world. There are 48 great gift ideas and prices start from just $5. These can be bought online with a credit card, by phone or by post.
How does the scheme work?
When you buy a gift from Oxfam Unwrapped, you will receive a gift card that you can pass on to a loved one, a friend or colleague, telling them about your special gift. Your donation will benefit someone in the developing world. Whether it be a buffalo to plough the fields, tools to plant coffee or safe water to drink -
the result is that their lives are changed for the better!
Can you send me a catalogue?
Yes of course, please call 0800 400 666 or 09 355 6500 to give us your details and we will send you one in the post.
Will my money fund the actual gift I choose?
Please click on “How it Works” on the top menu for a full description.
Below are links to some examples of how we spend your money:
Health Care and Agriculture in Papua New Guinea
Overcoming Malnutrition in East Timor
Water, Sanitation and Hygiene Education in Bougainville
Oxfam Unwrapped has proved a very cost-effective way of raising funds for Oxfam's work around the world. Our aim is to make the best use of our supporters' money by making the biggest possible difference to the lives of people living in poverty around the world.
Overall, for every $1 given to Oxfam, 79c is spent directly on our emergency, development and campaigns work, 16c is invested to raise more money and 5c is used for communications and administration.
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2) About the gifts:
Can I find out more information about the people/projects my gifts have funded?
Please view our website www.oxfam.org.nz to see where your gifts have been used and what impact they have had on countless people's lives around the world. Unfortunately, we are unable to tell you exactly where the particular gift that you have bought will have gone, as this would be too costly administratively and mean that less money would be available to use where it is needed most.
How do the animals supplied help to overcome poverty?
Animals can be real life savers in the fight to overcome poverty, particularly to the pastoral communities that we work with. As well as providing milk, owning a goat or cow means people have something they can sell when times are hard, or when they need cash to pay for essentials such as medical costs and school fees. The animals also provide much needed manure, which is an extremely cost-effective and environmentally friendly replacement for chemical fertilisers.
How do you make sure that the animals are well looked after?
We give training in animal husbandry and ensure vaccinations are given to the animals. The animals are such valuable assets to the families who receive them, by helping to bring in income and improve their diets. As a result they know it is in their interests to treat the animals well and with respect. In addition, animals come from local markets in small quantities and are kept in free-range environments where they can graze.
How do you make sure that the animals don't have a negative impact on the environment?
We only provide animals to communities where they are a traditional or essential part of their way of life. The impact on natural resources is always considered as part of the programme of supplying animals, and with proper management animals can be raised without environmental degradation.
Pastoralist communities, for example, have herded their livestock in search of seasonal pasture for centuries - a practice that maintains the stability of the ecosystem and allows wildlife to flourish. Animals are supplied in small quantities to these communities, often giving just one animal to each household. Animals, especially goats, consume crop wastes, residues and household scraps, and produce manure. This helps the soil to become rich in protein, energy and nutrients, meaning the vegetables and fruit produce are even more nutritious.
What do the cards look like?
Each printed card will have a photo of the gift on the cover and a description of how that gift fights poverty on the inner left. The inner right is blank for you to write your message to your recipient. E-cards and PDF cards will have the same photo and description to go with your message.
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3) About your order/ the ordering process:
How quickly will I get my order?
Please allow 7 working days for delivery. This may vary at busy times of year especially the countdown to Christmas so please
order early.
We will despatch your order by post within three working days of receipt. Please allow longer for international deliveries. If you're running out of time, you can choose a pdf card to be sent straight to you, or an e-card to be delivered now or on a date of your choice!
Can I pay extra to receive my order more quickly?
Yes, if you would like an overnight courier within New Zealand, please call us on 0800 400 666 with your order number ready and we will organise this for you.
While Oxfam New Zealand accepts no responsibility delivery time once the letter/package has left the Oxfam office, we are willing to replace cards that have not arrived or arrive damaged. Please contact us at 0800 400 666 or 09 355 6500 during office hours to arrange replacement cards.
How do I place an order?
- Browse and select your gift, select the quantity you require and click on "Add to cart".
- You will then be taken to "Your Cart". You can choose to continue shopping for gifts, by clicking the "Find more gifts" button or finalise your order by clicking on "Check out".
- If you have clicked on the check-out button, you now need to log-in if you are a registered user, or if you are a first time buyer, you need to register your email address and select a password.
- After you have logged in, you will be asked to fill in your address details. This is the address we will send your card/s and envelope/s so you can personalise them and send to your friends or family. Your tax receipt will also be sent to this address.
- If you wish to, you can add an extra donation on this page.
- Click on "Next" to go to the "Payment" page. Enter your credit card details and click "Submit" to process your payment.
- You may wish to make a note of your order reference number, it will start with UNWRAPPED and be followed by a 10 digit long code. e.g. UNWRAPPED0992210525
- Press submit, again please wait for confirmation that your order has been completed, it may take a few minutes.
Only press submit once, to avoid double payments.
- You will then be sent an email confirmation which will include a tax receipt.
Please note that it is most cost effective for us if you order your gift online.
I have forgotten my password
Click on the "Login here" link in the top right hand corner of the web page. Enter your email address under the "Lost password?" box. You will then be sent an email with your password.
Why do I need to create an account?
You can view your purchase history, edit un-sent e-cards, save your basket and come back to it later, and you can even set up a wish list or a wedding list! Once you've registered, we'll remember your details each time you visit our site - very handy if you're looking to shop with us in the future.
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How do I know if my order has gone through?
A receipt page should appear once your order has gone through, detailing your order and giving you an order number. You will also receive an immediate email tax receipt confirmation (as long as you entered your email address correctly!), which will detail your completed order.
What should I do if I get an error message?
If you receive an error message to say that your order has not been placed, then please try again a little later, checking first to see whether you have received an email confirmation which will mean that your order has gone through. Alternatively you can call one of our friendly team on 0800 600 700 (24hr) to place the order again.
What should I do if I chose the wrong gift / entered the wrong address / wrong message?
No worries, you will just need to phone our team on 0800 400 666 or 09 355 6500 (Monday to Friday, 8am to 5pm) after you have placed your order, and they will be able to help.
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How do I query an order that I have placed?
If you have a query about an existing order, please call our team on 0800 400 666 or 09 355 6500 (Monday to Friday, 8am to 5pm)
Can I get more than one card per gift I buy?
Unfortunately not. If we allowed people to do this it would have an impact on costs and could also start to devalue the gifts in the catalogue. However we do offer a good range of lower priced gifts, so why not purchase several smaller items instead?
For companies who would like to buy a gift over $350 and purchase extra cards with their own logo and message, please call 0800 400 666 or 09 355 6500 (Monday to Friday, 8am to 5pm) to discuss the options, or visit our Oxfam Unwrapped Corporate Gifts website: http://www.oxfamunwrapped.org.nz/corporate/shopping.asp.
I don't want to receive the card, what do I need to do?
When you select your gift, you will be asked to "Please choose the card type you would like delivered". Select the option "I do not wish to receive a card for my gift".
For multiple orders of the same gift or if you miss this step, you can change this in the "Your cart" screen. Click on "Change card type" for each gift and select the option "I do not wish to receive a card for my gift".
What if I live outside New Zealand and want to send a card to someone in New Zealand without the card coming to me first?
If you are ordering from outside New Zealand and would like the cards to go direct to the recipient in NZ without coming to you for personalisation, we can do this for you for a fee of $5. You will be given this option during the checkout process, when you get to the "Order total" screen.
Unfortunately we can only offer this service to those ordering outside New Zealand.
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I don't want to receive mailings from you, what do I need to do?
We'd really like to keep you informed about Oxfam's projects and activities. However, if you would rather not receive such information, please email us at oxfam@oxfam.org.nz with your full postal address, phone 0800 400 666 or 09 355 6500, or write to Supporter Relations, Oxfam New Zealand, PO Box 68357, Newton, Auckland, 1145 and we will take you off our programme update list.
What do you do with my details?
Under the Privacy Act 1993 any information you supply us with will be held by Oxfam and used to communicate with you about Oxfam's work. We do not sell or pass our mailing lists on to other organisations. Occasionally, with everyone's agreement, we are able to approach supporters of other organisations and they ours. In these situations your privacy is assured because your name and address is not seen by anyone unless you respond to the approach. If you prefer not to receive these one-off letters however, please tell us that you do not want to be contacted by other organisations by contacting us at oxfam@oxfam.org.nz
Will I get a receipt?
Yes, online orders will receive an e-receipt that you should receive shortly after placing your order. Thanks to the generosity of the New Zealand Government, this donation is eligible for a tax rebate. Please print and keep a copy to present to the Inland Revenue Department. All postal orders will receive a printed postage receipt at the same time that you will receive your gift cards. If you do not receive a receipt please contact our friendly team at 0800 400 666 or 09 355 6500 (during office hours) and we will be happy to send you one.
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4) Wedding, civil partnership and wish lists:
How can I order gifts from a wedding or wish list?
For wedding, civil union and wish lists, click on the "Wedding & wish lists" link on the toolbar. To find your frend's list, enter their surname or list number to the box and click "Submit". Once you have chosen the gift you want to buy, click "Add to cart" and proceed with your order. The gift card/s will be sent to you for you to personalise and give to the list owner/s on their special occasion.
How do I find my wedding or wish list number?
Once you have logged in and set up your list, you will be sent an email with your list number. If you don't receive this email, then log in to your account, click on "View Wedding list" and you should see your list, when you click on this, your number will be shown at the top of the screen.
How do I add more items to my wedding or wish list?
Once you have set up your list to add more items, browse the gifts and click on the picture of the gift you would like to add next. You will then have the option to "Add to wedding list" or "Add to wish list". Once you have added the gift, you can add more to the list by clicking on "Choose gifts for my list". When you have finished, you can let your friends and families know by clicking on "Email this list".
How do I set up a wedding or wish list?
Click on "Wedding list" from the toolbar on the homepage. The first thing is to log-in or set up an Oxfam Unwrapped account. You will then need to select whether you want to set up a "Wedding list" or a "Wish list". Then click on "Choose gifts for my list" to start selecting your items. To select your first gift to add to your list, click on "Add to Wedding list" or "Add to wish list" as appropriate.
How do I let people know about my wedding list?
When you have finished selecting the gifts that you would like, you then can send the completed list via email to your wedding guests by clicking on "email this list" at the bottom of your wedding list. Enter each guest's email address and click on "Add email". Once you have added all of your guests' email addresses, you can either use our message or write your own message to tell your friends and family what you have done. Click on "Send out" and we will then send your guests an invite to view your wedding list at Oxfam Unwrapped. We will also send you an email with your list number and contact details in case you have any queries.
Why have some of the gifts been removed from my wedding or wish list?
The gifts have been removed because they are no longer available in the new catalogue, as some new gifts have been identified as more needed by the communities we work with. It would be great if you could add some new gifts to your list. You just need to log in, and then you can browse the gifts, click on the picture and "Add to wedding list" or "Add to wish list".
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5) Spreading the word and fundraising for Oxfam Unwrapped:
I would like to promote Oxfam Unwrapped, how can I do this?
If you would like to order more than 1 catalogue to display in your workplace, school or place of worship, or would like other promotional materials, please call our team on 0800 400 666 or 09 355 6500 (Monday to Friday, 8am to 5pm).
How can I tell people I'd like Oxfam Unwrapped gifts?
You can set up a
wish list! (See instructions under the "How do I set up a wish list" question).You can then send an email to all your friends and family, who will then come flocking to buy the gifts that you have selected.
Or, you can use our handy "
Tell your friends" emails. Simply click on the "
Tell your friends" link on the side panel of the web page. Then all you need to do is choose which email version you'd like to send, enter your friend's email address, your own email address and a message - or you can use our ready-made message, then click send and it's done!
I'm part of a school / fundraising group / company. How can I support Oxfam Unwrapped?
You could fundraise for a particular item in the catalogue by doing an event, or displaying Oxfam Unwrapped catalogues in a prominent place. Please call our friendly team on 0800 400 666 or 09 355 6500 (Monday to Friday, 8am to 5pm). The team will then be able to give you advice and ideas on how to do this and provide you with the relevant promotional materials.
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6) About ecards
How does the ecard option work?
Ecards are electronic versions of our gift cards that you can send straight to your friend or family's inbox.
If you want to send an instant gift or choose the exact date it will arrive, then you can send an e-card. When you add a gift to your cart, you will be asked to choose your card type. For multiple orders of the same gift or if you miss this step, you can change this in the "Your cart" screen. Click on "Change card type" for each gift and select the option " Send an electronic card".
You will also be able to add a personal message and choose to send the ecard straightaway or at a later date of your choice.
Can I buy a gift in lieu of Christmas cards and send an ecard to all of my friends?
Unfortunately not, our ecard scheme has been designed to send one ecard per gift. The ecard is a great way to save paper and for your recipient to receive their gift at a time of you're choosing, on their birthday for example. It was also introduced for last minute present buyers so that their recipient received something in time for the occasion for which it was intended. Currently, we're not able to offer the option of sending the ecard to more than one email address.
I/my recipient hasn't received my/their ecard - what has happened?
There are two common reasons that an ecard does not arrive. The first thing to check is whether the ecard went to your recipients SPAM or junk mail folder. Then check that the email address you entered was the correct one. If this happens, don't panic! We are able to resend ecards notifications, if you call us on 0800 400 666 or 09 355 6500 (Monday to Friday, 8am to 5pm).
There is a problem with my ecard! I can't open it or the message has been erased!
We're sorry that you have had a problem with your ecard. To enable us to help, please forward us the ecard that is not working and include an explanation of the problem you're experiencing to oxfam@oxfam.org.nz. We will look into this and get back to you as soon as possible. . Or if you need to resend it urgently, please call us on 0800 400 666 or 09 355 6500 (Monday to Friday, 8am to 5pm).
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7)
About PDF cards
How does the PDF card option work?
PDF cards are foldable versions of the cards that you can personalise online and print out at home. When choosing you card type, select "I will personalise and download a PDF card to print and send myself". You will then be asked fill in the "from" and "to" fields and write your own message. Once the order has been completed, you will receive an email with your card attached.
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