FAQs

Don't panic - if you have questions about Oxfam Unwrapped, you're in the right place!

If you can't find what you need, please give our friendly team a ring on 0800 600 700, Monday to Friday 9.00am to 5.00 pm and we'll be happy to help.

If you're looking for more general information about Oxfam, check out our Oxfam FAQs.

Select a topic from the list below:

  1. What is Oxfam Unwrapped?
  2. What do we/my recipient get when we purchase an Oxfam Unwrapped gift?
  3. What do the cards look like?
  4. What are the new gifts this year?
  5. How quickly will I get my order?
  6. What is the cut-off date for ordering for Christmas?
  7. My recipient hasn't received their e-card – what has happened?
  8. How can I order? 
  9. How can I pay?
  10. What are the delivery costs?
  11. Is my gift tax-deductible?
  12. Can I find out more about the people/projects my Oxfam Unwrapped gifts have funded?
  13. How can I get a printed catalogue?
  14. How do you choose the Oxfam Unwrapped gifts that are sold, and how do you price them?
  15. Why does Oxfam support the use of animals through Oxfam Unwrapped?
  16. But isn't it unethical to use animals?
  17. What are Oxfam's contact details?
  18. I couldn't complete my order
  19. How can I spread the word about Oxfam Unwrapped?
  20. Are there Oxfam Unwrapped options for businesses?
  21. Why don't I have a MyOxfam user account?

1) What is Oxfam Unwrapped?

Oxfam Unwrapped offers a range of famously funusual gifts suitable for any occasion – Christmas, birthdays, wedding gifts, or father's and mother's days. Choose an Oxfam Unwrapped gift like a goat or safe water and not only are you buying a great gift, you're giving someone living in poverty the chance of a better life.

There are over 50 great gift ideas and prices start from just $10. These can be bought online with a credit card, by phone or by post.

When you buy a gift from Oxfam Unwrapped, your donation will be used to support programs including, but not restricted to, the Unwrapped range.

For example, when you purchase a pair of chickens, your money can help to:

  • Buy local chickens
  • Train families in how to care for their chickens and other farming methods
  • Provide vaccinations for the chickens
  • Provide market awareness training so families can make the most of their chickens
  • Help cover the costs of producing Oxfam Unwrapped

In more detail...

Your donation helps to fund, without being restricted to, the projects that use your item, including agriculture, health, education, livelihoods (jobs) and education. This allows us to direct donations to where the need is greatest.

It ensures that we won't be in a situation where we have too many goats (and not enough food to feed them) and allows donations to best meet an individual community's needs. It also means we spend less money on the administrative and logistical challenge of tracking individual donations down to specific items in one of the many communities around the world in which we work. We believe this is the most responsible and ethical way in which to work, and has the biggest impact on poverty.

Back to top

2) What do we/my recipient get when we purchase an Oxfam Unwrapped gift?

When you buy an Oxfam Unwrapped gift you will receive a gift card that tells you about your gift. This can be delivered to you to personalise and pass on, or sent electronically, directly to the recipient. If you prefer, you can personalise your card during the checkout process and then print it out at home.

Back to top

3) What do the cards look like?

Our Oxfam Unwrapped cards have six pages, with two folds (see image below). The inside pages are full of information about how your gift fights poverty, along with an image from the field. The outer three panels have an image of your gift, Oxfam's details, and a blank page for you to write a personal message on.

example card showing the 3 fold effect

Back to top

4) What are the new gifts this year?

This year we not only have some quirky new messages and images, but we are also excited to add an Onion card to our collection. This represents Oxfam New Zealand's work in Papua New Guinea, helping farmers to develop sustainable livelihoods by growing, processing and marketing onions. We are also pleased to bring you the Christmas Honey Bees and Christmas Chicken Family which support Oxfam New Zealand's livelihoods programs in Vanuatu.

Back to top

5) How quickly will I get my order?

Please allow seven working days, from when we receive your order, for national delivery. This will vary at busy times of year, especially during the countdown to Christmas so please order early. Remember, the early bird catches the worm!

If you're running out of time, you can choose an e-card to be delivered straight to your recipient immediately, or on a date of your choice.

If your cards do not arrive within seven working days, please call us on 0800 600 700 or 09 355 6500, (Monday to Friday, 9am to 5.00pm) and we will send replacement cards to you.

Back to top

6) What is the cut-off date for ordering for Christmas?

Providing we have received your order prior to the 18th of December and you are in New Zealand, we expect your order to arrive in time for Christmas.

If you're running out of time, you can choose an e-card to be delivered straight to your recipient immediately, or on a date of your choice.

Back to top

7) My recipient hasn't received their e-card – what has happened?

There are two common reasons that an e-card may not arrive. The first thing to check is whether the email went to your or your recipient's SPAM or junk mail folder. If not, then check that the email address you entered was the correct one. If the email was entered incorrectly, don't panic! We are able to resend e-cards, please call us to arrange on 0800 600 700 or 09 355 6500 (Monday to Friday, 9am to 5.00pm).

Back to top

8) How do I order?

Online: Ordering online allows you to send e-cards straight to your friends or family and saves us money! Or, if you prefer, we'll send you paper cards to personalise and give to your loved ones.

Phone: 0800 600 700: Call us Mon – Fri, 9am to 5.00pm and place your order over the phone. Orders will only take a few minutes to complete.

From the catalogue: There's an order form and instructions at the back of the catalogue that you simply fill out, tear off and send to Oxfam New Zealand, PO Box 68357, Newton, Auckland 1445. We'll send your gift cards back to you. Don't have a catalogue? Please call 0800 600 700 Mon – Fri, 9.30am to 5.00pm, to give us your details and we will send you one in the post.

Back to top

9) How can I pay?

This website accepts Visa, Mastercard & AMEX credit cards. If you don't have a credit card, you can send a cheque with your name, address and order details to: Oxfam, PO Box 68357, Newton, Auckland 1145. Or, if you prefer, give us a call during office hours on 0800 600 700 or 09 355 6500, Mon – Fri, 9am to 5.30pm, to discuss other options.

Back to top

10) What are the delivery costs?

To help cover postage costs, we include a fee of $1. If you are adding a Little Extra to your order, we include a fee of $5 to cover courier and handling fees.

Back to top

11) Is my gift tax-deductible?

Yes. Both individuals and companies can claim back 33.33% of all donations to Oxfam and other eligible charities, right up to the total value of their taxable income. We will send you a tax receipt with your printed cards, or if you are purchasing electronic cards you can choose to receive your tax receipt via email.

Back to top

12) Can I find out more about the people/projects my Oxfam Unwrapped gifts have funded?

Please visit our website to see how your gifts are used and the impact they have on people's lives around the world. You can also sign up to receive our e-updates about our work and find out more about all the ways you can play a part in the fight against poverty. Unfortunately, we are unable to tell you exactly where your particular donation will have gone, as this would be too costly and mean that far less money would be available to use where it is needed most.

Back to top

13) How can I get a printed catalogue?

Please call 0800 600 700 or 09 355 6500 Mon – Fri, 9:00am to 5.00pm, or email us oxfam@oxfam.org.nz to give us your details and we will send you one in the post.

Back to top

14) How do you choose the Oxfam Unwrapped gifts that are sold and how do you price them?

We design our Oxfam Unwrapped catalogue around the needs of the communities who we work with, and all the items have been identified as essential by these communities. The prices of the gifts reflect the costs of buying these items around the world. The price includes the costs associated with delivering and maintaining the item or service. For example, the price of a goat includes transport for the animal to reach its destination, vaccinations, training in animal husbandry, a project coordinator, market awareness training and the costs associated with providing Oxfam Unwrapped.

Back to top

15) Why does Oxfam support the use of animals through Oxfam Unwrapped?

The aim of distributing livestock through the projects of Oxfam New Zealand is about increasing the agricultural productivity and helping people to support themselves and earn an income.

Oxfam New Zealand's agriculture projects focus on the rural poor. In these communities, livestock can equal transport, power, fertiliser and food. Apart from farming activities like ploughing, seeding, fertilising and weeding, livestock are useful for a range of off-farm operations such as carting, cutting and collecting water. Some animals also provide additional food sources – like eggs from chickens and milk from goats.

These projects give communities the opportunity to develop new skills such as learning how to get a fair deal when selling produce, knowing what their rights are, and working together to get the best possible results.

Back to top

16) But isn't it unethical to use animals?

Oxfam understands that there are ethical considerations when supplying animals as part of a development project and that these need to be balanced against the needs of the people we work with. The way we work ensures that the animals used in our projects are not merely distributed to communities with no further engagement. Instead, we form long-term partnerships with communities and often support agricultural projects over a number of years.

What this means is that our staff regularly monitor and evaluate projects and that training in animal husbandry, as well as vaccinations against disease, are provided as part of the project.

Animal gifting is not a form of intensive farming. Most domesticated animals in developing countries are not "farmed" as they are in the developed world. They are "kept" or "raised", usually by families or small communities, with herds rarely getting so large as to be termed intensive farming.

Back to top

17) What are Oxfam's contact details?

Call us toll-free 0800 600 700 Monday-Friday 9:00am-5:00pm

Email us at oxfam@oxfam.org.nz

Mail us at PO Box 68357, Newton, Auckland 1145, New Zealand

Visit us at Level 1, 14 West Street, Auckland, New Zealand

Back to top

18) I couldn't complete my order

If you have received an error message and are unable to complete your order, please call us on 0800 600 700 during office hours (Monday-Friday 9:00am-5:00pm), and we will take your order. We appreciate your patience while we try to resolve an issue.

Back to top

19) How can I help spread the word about Oxfam Unwrapped?

There are many ways you can help spread the word about Oxfam Unwrapped:

  • Share the gifts you like on Facebook or Twitter, or email them to a friend
  • Use Oxfam Unwrapped for your company’s Christmas gifts this year
  • Set up a wedding registry or wish list with us for your wedding, civil union, birthday, baby shower, anniversary or other important occasion
  • Talk to people about the great gifts we have!

Back to top

20) Are there Oxfam Unwrapped options for businesses?

Yes, we have a special package offer for businesses that allows you to order cards with your own message and logo inside. Click here to find out more.

Back to top

21) Why don't I have a MyOxfam account? I have purchased in the past!

You don't need a MyOxfam account to buy from Oxfam Unwrapped. You will only need to set one up if you would like to create an Oxfam Unwrapped wishlist. It's easy to register.

If you try to register and our system says that your email address has been used already, use the forgotten password function to reset your log in.

Back to top